Returns & Refunds Policy

Effective date: 2025-09-05
Company: MRYOUBER LTD
Address: 7, Coronation Road, Dephna House, Launchese, London, United Kingdom, NW10 7PQ
Email: info@mryouberltd.site

Phone: +447480735562

Overview

This Refund Policy explains when refunds are available for digital products and license keys sold by MRYOUBER LTD. Please read carefully.

Refund eligibility (7 days)

We offer refunds within 7 calendar days of purchase under the following conditions:

Unusable license key
If a license key is unusable due to an issue with the key itself (not caused by installation, incorrect product selection, or system issues), we will provide a full refund after verification. Our support team will first assist with troubleshooting.

License not delivered
If you did not receive a license key by email after purchase, you are eligible for a full refund.

Post-activation failure
If you experience persistent activation or functionality problems within 7 days of purchase, and our team verifies the issue is caused by the license itself, you may receive a full refund.

Non-refundable situations

  • A working and valid license key that has been delivered and successfully activated is non-refundable.

  • Refunds are not issued for buyer’s remorse, incorrect product choice, or incompatibility that was disclosed on the product page.

  • Refund requests made after 7 days of purchase are not typically accepted, except in exceptional circumstances at our discretion.

Verification process

We may verify activation status with our software providers. If verification shows the key has been activated and is functioning, we may decline a refund.

How to request a refund

Email support at info@mryouberltd.site with subject line: Refund Request – Order #XXXX. Include: order number, date of purchase, product name, device/OS, screenshots of any error messages, and steps you have tried.

Our support team will investigate and respond with troubleshooting or confirmation of refund eligibility. Allow reasonable time for verification.

Chargebacks and disputes

If you are eligible for a refund, please contact us first. Filing a chargeback while a refund is being processed may delay the resolution.

Contact

For refund inquiries contact info@mryouberltd.site or call +447480735562